The owner of the TrustMate.io Internet Service located at the URL https://trustmate.io (hereinafter referred to as the "Internet Service") and the TrustMate.io feedback management tool is the TrustMate S.A.. This document, in accordance with the "General Data Protection Regulation" (GDPR) and all applicable laws, describes how your personal data will be used on the https://trustmate.io website for purposes related to informing about our services, displaying the website and its maintenance, improvement, and management to ensure the highest comfort of using our services whenever you interact with us in the digital world.
Here you will find out what tools for marketing purposes, gathering and building website statistics, cookies, plugins, beacons, pixels, tags, scripts, we use on our website and how they work and how you can object to processing your personal data as well as how you can delete the collected data.
On the https://trustmate.io website, your information will be processed by the TrustMate S.A. company, which is the administrator of this website.
The person dedicated to personal data is the Data Protection Officer - this is the person with whom you can contact in all matters related to the processing of your personal data and the exercise of rights related to their processing.
We use personal data to provide the best possible quality of service and we constantly work on improving it.
In particular, we use personal data for the following purposes:
With a sense of civic responsibility, we may be constrained to share data with the following types of entities (to the extent permitted and required by law):
As a consumer living in EU, you have the following rights regarding personal data under the GDPR. However, you must know that we'll comply with it to the extent that it's required from us. In some cases, when the law requires us to keep your data unchanged, we'll reject your request. In such a case, we'll justify our decision.
You have the right to apply for access to your personal data, including to the following information:
If you want to get a copy of your personal data that we store, please send a request to the following email address:
Adjustment of your personal data – you have the right to check whether your personal data is correct and complete. If you have an account on the Internet Service, please log in to it and make the required changes. If you need further assistance, please contact our Customer Service Center at
Data portability – you have the right to obtain a copy of your personal data in order to transfer it to another company. In such a case, please send a request to the following address:
Lodging a complaint to the regulatory/supervisory authority - jif you're not satisfied with the way we have complied with consumer rights or our "Privacy Policy," you have the right to lodge a complaint with the supervisory authority in the Member State of the European Union where you are.
Removing personal data from the TrustMateif you no longer want to have contact with us or you don't want us to store your personal data, you have the right to ask us to delete all personal data related to you from our systems. To that end, please send a request to the following email address: . However, please keep in mind that there may be legal obligations that may force us to reject your request or keep certain information.
Limiting the ways in which we use and process your personal data – you also have the right to ask us to stop using your personal data in a certain way (e.g. if you don't want us to profile data for marketing purposes or send you marketing messages). To this purpose, please send a request to the following email address:
If you have questions, concerns, or complaints related to the privacy of personal data rights, please contact us at: .
You can contact the Data Protection Officer at:
When you open our website https://trustmate.io, it gathers so-called operating data, including the IP address, and saves them in the form of logs. The log consists of: name of the page displayed, downloaded files, date and time of download, amount of data transferred, notification of successful download, browser type along with its version, operating system, so- called URL referrers (previously visited website) and requesting provider. It's not possible to identify you based on this data.
When visiting our website, cookies are saved on the end device (laptop, tablet, smartphone, or PC). Details of cookies used on our website, their purpose, and instruction on how to delete cookies can be found in the further part of the cookie policy.
We collect logs, including IP addresses, to provide users with a smooth connection and convenient use of our website. Logs are also gathered to assess system security and stability as well as for administrative purposes. Cookies allow us to create an Internet Service and website that are more user-friendly, giving us the ability to determine whether a user has already visited any of our pages. With cookies, we also receive information on user behavior on our website and information about phrases searched that led users to our website.
The data contained in the logs, including the IP address, is only used for technical optimization and to optimize the settings on our website and to protect our systems (e.g., in the event of a cyber-attack or incident related to system security). When launching our website, it's not possible to identify a person based on data from the log, including the IP address. Identification is only possible if you, at the same time, log in to your customer account. In this case, we can assign an IP address to the user. Through cookies, we can e.g., find out if and for what purpose you visited our pages and whether you registered with us using a specific ID, as well as when you used this ID again.
The internal data processing center and external providers are responsible for hosting our website and all data.
Provider | Purpose of data processing | Provider details & privacy policy |
---|---|---|
Amazon Webservices Inc. 410 Terry Drive Ave North WA 98109-5210 Seattle, USA | Hosting and backup Data processing only takes place in Amazon Web Services data centers located in Europe. |
We use so-called tracking and internet statistics tools. Collecting access data on our website and analyzing user behavior is used to optimize our offer and improve the quality of the Internet Service.
These tools examine how and from where users come to our website, which areas of our website are more popular than others, and how often and how long individual sub-pages and categories are viewed. We can also determine what phrases users searched for and which pages they visited, as well as assess how many users visited our website in total and which information and offers are the most popular. The goal is to create a user-friendly offer and presence on the Internet by using the collected data.
By statistical analysis of user profiles, we can create a picture of the functionality and popularity of our website. It concerns the analysis of the website visiting frequency with a specific group of business cards and the number of visitors.
The following providers of tracking tools and tools for creating website statistics process the access data on our behalf to perform user analysis and to prepare statistics for us. To this purpose, we have entered into a contract of entrusting the processing of personal data with providers.
Provider | Tool | Provider details & privacy policy |
---|---|---|
Google Inc. 1600 Amphitheatre Parkway Mountain View, CA 94043 USA | Google Analytics |
Data storage period: The following providers of tracking tools and tools for creating website statistics process the access data on our behalf to perform user analysis and to prepare statistics for us. To this purpose, we have entered into a contract of entrusting the processing of personal data with providers.
Legal foundation: Art. 6, paragraph 1, letter f of GDPR.
Statutory or contractual requirement to provide personal data: Providing the aforementioned personal data is not a statutory or contractual requirement.
The website also uses so-called tracking tools that help to customize the displayed ads to the interests of users. With these tools, we can show or set to display on our pages personalized advertisements that have been selected (automatically) according to the area of interest of visitors. Ads tracking is usually done using advertising IDs, through which, e.g., by employing cookies, the advertising network provider creates user profiles. Ads are presented based on the cookie profile when the website is opened. By using the so-called tracking pixels on various websites, the first time the user visits the affiliate partner's website, cookies are saved on the end device by the affiliate partner. With the help of such a remarketing campaign, the user can be "tracked" on the internet, and particularly interesting offers can be shown to him. In many cases, tracking is done using so-called browser fingerprints that use information such as user screen resolution settings, color depth, time zone, and installed plugins to recognize a user or user group.
Through the so-called affiliate networks, we advertise our products on third-party websites. By clicking on the advertisement, the user is redirected to our sales proposal. The third-party will receive the order ID for commission settlement only if you use the service.
By using tracking tools, we can create a better offer for partners, visitors, and interested parties. Tracking tools and related advertising campaigns allow us or third parties to monetize Internet Service traffic through the use of ads. Besides, user behavior enables us to determine which areas of our website are most popular among visitors so that we can tailor ads accordingly. As a result, tracking tools can collect information about where visitors come from and which areas of the website they visited, as well as how often and how long they viewed individual sub-pages and categories. A frequently used advertising measure is retargeting and remarketing campaigns, during which users are addressed at a different time and place on the Internet, e.g., by displaying products that the user has previously viewed on other websites or products that might interest him.
The following providers of website statistics tools process the access data on our behalf to perform user behavior analysis and create personalized advertising. To this purpose, we have entered into a contract of entrusting the processing of personal data with providers.
Details and further information about the providers of these types of tools can be found in tab concerning the right to object to the processing of personal data.
Despite our best efforts, it may turn out that the following list is not complete and doesn't indicate all of the Company's Trusted Partners. This is because some of our Trusted Partners use their subcontractors or outsource placing ads on our advertising space through another Trusted Partner, which is e.g., a media agency or advertising network.
Provider | Tool | Provider details & privacy policy |
---|---|---|
Facebook, Inc. 1601 South California Avenue Palo Alto CA 94304 USA | Facebook Connect | |
Facebook, Inc. 1601 South California Avenue Palo Alto CA 94304 USA | Facebook Custom Audiences Facebook Pixel | |
Google Inc(Google) 1600 Amphitheatre Parkway Mountain View CA 94043 USA | Google AdWords User Lists Google Dynamic Remarketing Google Analytics Audiences |
Data storage period: Details about cookies used in technological tracking tools, storage period, and information on the procedure to remove cookies can be found in the cookie tab further in the document.
Legal foundation: Art. 6, paragraph 1, letter f of GDPR.
Statutory or contractual requirement to provide personal data: Providing the aforementioned personal data is not a statutory or contractual requirement.
Profiling: By using tracking tools, we can evaluate and analyze the area of interest and behavior of our website users. To this end, our partner or we create a pseudonymous user profile.
We'll process data: email address, title, first name, company address, invoice address, payment details, registered users' login details, customer number, order number (for registered users), IP address, cookies.
The processing of this data will take place in order to enable the provision of services by electronic means, the complete use of the TrustMate.io portal along with sub-pages, and prevent technical problems related to the services of the TrustMate S.A.. Thanks to cookies, we'll be able to handle chat conversations with customer service, remember the user's session, and restore him to the chat in case of abandonment. Besides, we'll contact you regarding the handling of requests, informing about the service provided and functionalities.
We process and remove confirmation of subscription orders, according to the storage period, regulated by tax and commercial law, unless you have given us permission to use them for a longer period.
If you cooperate with the TrustMate, the data is additionally stored for the period during which the account is active. Account removal is possible at any time and can be made based on a written request sent to the email address: or TrustMate S.A., Bartoszowicka 3, 51-641 Wrocław.
Depending on the payment methods chosen, your payment details will be forwarded to the appropriate payment service provider. The responsibility for the information about your payments rests upon the payment service provider.
Without providing the aforementioned data, it's impossible to provide services by the TrustMate S.A..
Facebook Connect is a service that allows users of the Facebook social network to log in to our website and add reviews without email acceptance using a Facebook network profile, without the need to create a separate account. To use the Facebook Connect plugin, the user must have a Facebook account. By using Facebook Connect, at least the user's full name will be connected to our account. More information will be displayed to the user in the window. We have no influence on the collection of data, the purpose of their processing, or the period of storage. We also don't have any information regarding the deletion of data collected by the plugin provider. We send login details and your IP address to the social network.
A Google Account is a service that allows users of Google's email operator to log in to our website and add reviews without email acceptance using a Google email account, without the need to create a separate account. To use the Google plugin, you must have an email account at Google. By using Google login, at least the user's full name will be connected to our account. More information will be displayed to the user in the window. We have no influence on the collection of data, the purpose of their processing, or the period of storage.
If you register using the Facebook Connect plugin or Google Account by clicking the button clearly confirming the fact of logging in using one of the above solutions, you'll be automatically transferred to the operator offering the solutions chosen by you. There you can log in using your login details. After successful verification, a connection will be created between your Google or Facebook account (depending on your choice) and our website through which data will be sent.
Thanks to this solution you can use our website without creating a separate account with your data.
In case you don't decide to sign up using the above solutions, we give you the option of creating a customer account by registering via email.
Cookies are small text files saved on a computer or mobile device during a user's visit to a given website. For convenience, the term "cookies" as used herein includes techniques such as cookies, flash cookies, and web beacons. They don't take up much space and are removed automatically when they expire. Some cookies expire when the user's session ends, while others are saved for a limited time. Cookies also help in providing services on our website, personalizing content, and adjusting and analyzing ads.
We divide cookies into five categories depending on their purpose and function:
TrustMate S.A. uses cookies primarily to ensure user satisfaction from visits to our website, as well as for advertising purposes during future visits to other websites and conducting Internet Service analytics.
The user may change the browser settings to delete or prevent the storage of some cookies on a computer or mobile device without the explicit consent of the user. Information on managing cookie settings can be found in the "Help" section. Find out how it works in your browser by clicking here:
Internet Explorer: https://support.microsoft.com/help/17442/windows-internet-explorer-delete-manage-cookies
Mozilla Firefox: http://support.mozilla.com/en-US/kb/Cookies
Google Chrome: http://www.google.com/support/chrome/bin/answer.py?hl=en&answer=95647
Safari: http://support.apple.com/kb/PH5042
Opera: http://www.opera.com/browser/tutorials/security/privacy/
Adobe (flash cookies) http://www.adobe.com/privacy/policies/flash-player.html
You can also prevent the automated loading of so-called scripts. The NoScript add-on allows the user to run JavaScript, Java applets, and other plugins only through trusted domains selected by the user. Information and instructions on how to use this feature can be found on the websites of browser providers.
This cookie statement may be updated from time to time to reflect, for example, changes in cookies we use or for other operational, legal, or regulatory reasons. Therefore, you should regularly return to this information about cookies to have current knowledge about the use of cookies and related solutions. The date of the last update appears in the upper part of this cookie statement.
Questions about the cookies we use or other solutions can be sent to the following email address: .
Last updated: 05.12.2018.